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Drain and pipe cleaning by a professional /
24/7 emergency service
Partner of the
Terms and conditions
General Terms and Conditions (GTC)
for AAA Abfluss – Martin Schlaffer, Gerichtstraße 18, 13347 Berlin, Germany
(Contact details as per the legal notice on the website)
As of: September 22, 2025
1. Scope, contractual partners
These GTC apply to all contracts for services and work performed by AAA Abfluss (hereinafter referred to as “we”), in particular pipe, drain, and sewer cleaning, inspections, locating, emergency services, and related ancillary services, with consumers and entrepreneurs (hereinafter referred to as “customers”).
Any deviating, conflicting, or supplementary terms and conditions of the customers shall only become part of the contract if we have expressly agreed to their validity.
2. Types of services, emergency service, conclusion of contract
The type and scope of the service are specified in our order confirmation, the order documented on site, a cost estimate or, in the case of emergency services/telephone calls, in the telephone/electronic confirmation.
Depending on the service, this is either a contract for work and services (e.g., removal of a blockage) or a service (e.g., inspection/location).
Emergency service: Calls can be made around the clock. Surcharges (evening/night/weekend/holiday) and travel fees will be specified before the service begins or can be found in the price information (see section 3).
A contract is concluded upon confirmation of our offer, appointment scheduling, or commencement of the service at the express request of the customer.
3. Prices, cost estimates, transparency
Prices are final prices including statutory sales tax, unless net prices are expressly stated (for B2B).
Travel costs, emergency service/on-call surcharges, consumption and disposal costs, and materials will be charged separately, unless expressly agreed as a flat rate.
Unless otherwise stated, cost estimates are non-binding; if, at the start of the service, it becomes apparent that the estimated work will be significantly exceeded, we will inform the customer immediately.
Before starting work, the technician will explain the expected cost items (time/flat rates, surcharges, materials) upon request.
4. Obligations to cooperate, access, safety
Customers shall ensure timely access to pipes, shafts, inspection openings, shut-off valves, and power and water connections.
Dangerous areas must be secured by the customer; sensitive surfaces (floors, furniture, etc.) must be protected or cleared before work begins, as far as possible.
Waiting/empty runs: If we are unable to perform the service due to lack of cooperation or inaccessibility, reasonable travel/standby costs may be charged.
5. Necessary opening/exposure work
If opening or exposure work (e.g., opening inspection hatches, dismantling sanitary objects, prying open) is necessary and proportionate for the purpose of determining damage/causes, we will point this out and obtain the customer's consent.
Restoration of cladding/surfaces is not required unless expressly requested.
6. Acceptance, rights in respect of defects
In the case of work performance, acceptance takes place after completion; this can also be implied by commissioning/payment.
Statutory rights in respect of defects remain unaffected. For entrepreneurs, claims for defects in work performed expire 12 months after acceptance; for consumers, the statutory periods apply.
If it becomes apparent that a permanent remedy of the defect is not possible or only possible temporarily due to structural defects, root ingrowth, pipe breakage, improper installation, etc., we are not liable for success; in this case, we shall perform the commissioned fault diagnosis/best possible cleaning.
7. Liability
We shall be liable without limitation for intent and gross negligence as well as for damages resulting from injury to life, limb, or health.
In the event of a simple negligent breach of essential contractual obligations (cardinal obligations), our liability is limited to the foreseeable damage typical for this type of contract.
Furthermore, liability for simple negligence is excluded. Mandatory liability provisions (e.g., product liability) remain unaffected.
8. Terms of payment, default, assignment
Unless otherwise agreed, invoices are due immediately after performance of the service; we accept the means of payment specified in the imprint or on site (e.g., EC/credit card, cash payment, bank transfer).
In the event of default in payment, statutory default interest and reasonable reminder/collection costs shall be charged.
We may assign claims to service providers (factoring); payment to the respective recipient shall release the customer from payment.
9. Retention of title
Built-in parts/materials remain our property until full payment has been made.
10. Documentation, data protection
We may take pictures/video recordings of the affected systems for documentation purposes (e.g., before/after, proof of damage for insurance companies). Personal data and residential environment will only be recorded if technically necessary.
Further details are set out in our privacy policy on the website.
11. Cancellation policy for consumers (distance selling/outside business premises)
Right of cancellation:
You have the right to cancel this contract within 14 days without giving any reason. The period begins with the conclusion of the contract.
Exercise:
To exercise your right of withdrawal, you must inform us (AAA Abfluss – Martin Schlaffer, Gerichtstraße 18, 13347 Berlin, email & telephone as per legal notice) of your decision by means of a clear statement (e.g., letter or email). To meet the deadline, it is sufficient for you to send the notification before the deadline expires.
Consequences of revocation:
If you have requested that the service should begin during the revocation period, you must pay a reasonable amount corresponding to the proportion of the total scope of the services provided for in the contract up to the point in time at which you inform us of the exercise of the right of revocation.
Premature expiry of the right of revocation:
The right of withdrawal expires if we have provided the service in full and we have only begun to perform it after you
(a) have expressly agreed that we may begin performance before the expiry of the withdrawal period, and
(b) have confirmed that you will lose your right of withdrawal upon complete performance of the contract.
Note on emergency and rush orders:
In the case of urgent repair/maintenance work carried out on site at your express request, there may be no right of withdrawal for the expressly requested work; for additional services that go beyond what is necessary, a right of withdrawal remains. In all cases, services/materials already provided must be paid for.
Sample cancellation form (for consumers only)
(If you wish to cancel the contract, please fill out this form and return it.)
– To: AAA Abfluss – Martin Schlaffer, Gerichtstraße 18, 13347 Berlin, email as per legal notice
– I/we hereby withdraw from the contract concluded by me/us for the provision of the following service: __________
– Ordered on/received on: __________
– Name of consumer(s): __________
– Address of consumer(s): __________
– Signature (only for paper notifications): __________
– Date: __________
12. Appointment cancellation
Agreed appointments are binding. Cancellations at short notice may result in compensation claims (e.g., travel/standby time) if we are unable to fill the appointment with another customer. We always strive to find amicable solutions.
13. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If the customer is a merchant or a legal entity under public law, Berlin is the exclusive place of jurisdiction; for consumers, the statutory places of jurisdiction apply.
Should individual provisions be or become invalid, the validity of the remaining provisions shall remain unaffected.
14. Consumer dispute resolution
We are not obligated and not willing to participate in dispute resolution proceedings before a consumer arbitration board. Legal information obligations following a failed dispute resolution remain unaffected.
As of: September 22, 2025